Exchanges

Please choose your products carefully, we do not provide refunds but offer repair or exchange of incorrect or faulty product, as outlined in the ACCC, Consumer rights & guarantees. If you receive a product which is not as originally ordered, please email us here, with details of your original purchase, including order confirmation receipt. Please notify us of any discrepancies immediately upon arrival.

Please note, we do not exchange or provide credit for ‘change of mind’.

Faulty/damaged goods

If you receive a product which is damaged, please email us here, with details of your original purchase, including order confirmation receipt, specifying the fault. You may also call us on (03) 9386 5544, Mon-Thu 9am-4pm, Fri 9am-12pm.

If you would like more information, please contact us here, or call us, on (03) 9386 5544, Mon-Thu 9am-4pm, Fri 9am-12pm.